Refund Policy
Last updated: January 15, 2025
7 Days
Refund Window
100%
Full Refund (Eligible)
3-5 Days
Processing Time
1. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee on all subscription plans. If not satisfied within the first 7 days of initial purchase, you are eligible for a full refund. Limited to one refund per user/account.
2. Lifetime Plan Refund
Eligible within 7 days, provided that:
No more than 5 EA files uploaded and processed
No more than 20 licenses generated
Account not used to distribute protected EAs to end users
3. Non-Refundable Items
Subscription renewals after the initial 7-day period
Add-on services or custom development work
Accounts suspended or terminated for violations
Requests made after the 7-day window has expired
Second or subsequent refund requests from same account
4. How to Request a Refund
Email billing@eashield.com with your registered email
Include order ID, plan name, and reason for refund
Our team reviews your request within 24 hours
Approved refunds processed within 3-5 business days to original payment method
5. Cancellation & Downgrading
Plan remains active until end of current billing period
No partial refunds for unused days in billing cycle
EA files and license data accessible for 30 days after cancellation
Active licenses continue to function until their expiry dates
6. Service Disruptions
Significant downtime (4+ consecutive hours) may qualify for a prorated credit or partial/full refund at our discretion.
Note: Scheduled maintenance (announced 24+ hours in advance) is not considered downtime.
7. Disputes
Escalate to support@eashield.com with subject "Refund Dispute — [Your Order ID]". Secondary review within 48 hours.
Questions About Refunds?
Contact our billing team at billing@eashield.com. We typically respond within 24 hours.